My notes WordPress support team orientation notes for feb 2018.

Hey folks, its Vishal here!

I just received an email notification from the WordPress dot org support team about “April 5th Support Team Meeting summary”, they have regular weekly slack meetings and then publish the meeting notes, what caught my attention is “Support Team Volunteer Orientation program” as I am interested in Volunteering on Support Forums I found link of the previous volunteer orientation program slack meeting which happened in February of 2018.

I had chance to go read the previous slack voluteering orentation meeting archive and found some important things that can help, so just want to summarized it for me and for those who are reading this post, I will be very glad If this helps you too!

In this post I will be sharing what I learned from the WordPress.org Support Orentation program of Feb 2018.

1. Read the WordPress.org forum support hand book here https://make.wordpress.org/support/handbook/

2. Awesome V/s Poor support forum replies
https://make.wordpress.org/support/handbook/giving-good-support/

3. You can use pre-defined replies
https://make.wordpress.org/support/handbook/giving-good-support/pre-defined-replies/

4. Crafing own responses and reusisng it using tool Textexpander https://textexpander.com

5. The best way to start is with no-replies
https://wordpress.org/support/view/no-replies/

6. Subscribing to the topic which you reply or even if you don’t know the reply you can do that to so when someone replies you get notified and you get to learn the things that you dont know.

7. Every theme or plugin has it’s own dedicated forum so you can subscribe to that, just by click on button subscribe on that dedicated forum.

8. Some of the helpful tools like Tampermonkey or Greasemonkey to avoiding overlapping replies
https://make.wordpress.org/support/handbook/appendix/helpful-tools/

Source:
https://make.wordpress.org/support/2018/01/support-volunteers-orientation-tues-feb-6-17utc/

https://make.wordpress.org/support/2018/04/april-5th-support-team-meeting-summary/

Thanks to WordPress.org Support Team and all the Voluteering team.

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